GUEST: Bots are hot. Bots are coming. However, there are two distinct species both referred to as “bots.” 1. Intelligent virtual agents with conversational UI 2. No-smarts menu-driven programs with graphics UI that rely on on-screen buttons The first article of this series argued the latter have a number of serious disadvantages that make them virtually unacceptable.…
via Why chatbots need deep learning — VentureBeat
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