Customer Service In IT


Customer Service

noun
  1. the assistance and advice provided by a company to those people who buy or use its products or services.

The first thing i believe is important in IT is having an understanding of who your customer is.By this i mean gauge their technical ability and how to structure questions.

By understanding the technical abilities of the customer they you can adjust your technical lingo and also not assume the End users capability to navigate through instructions.This i have found will help you and the customer be less frustrated when troubleshooting.

Patience is key in IT customer service as well,some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.Be Empathetic as well and mirror the customer emotions and concerns.

Be sure you let customers know exactly what you mean. make sure to  Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.

One thing i have seen is that too many IT customer service professional  are afraid to say “I don’t know” either. I have found  that customers will appreciate the honesty and your efforts to find the right answer.

The customer’s always right… right? The ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for ultimately you have got to keep the customer’s happiness in mind,

Continue reading “Customer Service In IT”

Sweetpacks Removal Guide`


How many times have your loved ones called you to say that they think they have an infection on their PC and your head starts spinning when you log on to their PC and notice the image below when you open the browser:

Sweetpacks-search-virus

Pretty soon you start cursing heavily under your Breath and having to do this for free,well there is a guide i have been using for years and always forget to share it with you.

See the Guide Here.

Thank you Malwaretips

HELLO MOTO!!!


The Moto G5 and Moto G5 Plus are set to release in March across various countries at various price points. The G5 will launch in a $199 configuration with 2GB RAM/16GB storage, and the Moto G5 Plus will have a $229 2GB RAM/32GB storage option and a $279 3GB RAM/32GB option. They’re unlocked, so you’ll be able to take them to any carrier you’d like.

What can $37 get you this days?


This is a questions that would baffle a great many of us,after all its not every day that you are asked to ponder on what 37 American Dollars buys.I mean for 31 dollars a month i can get an Iphone 6 today from Apple or an oil painting from amazon.The Painting may still end up being a bit more that 37 Dollars.But Still 37 Dollars does not take you that Far this Days with the economy as it is.Despite the fact that Microsoft sold Nokia,they have managed to produce a 37 Dollar Phone!!!.Sounds Crazy right? Well its the Nokia 216.

 

This Nokia Phone comes in two Types:The Nokia 216 and the Nokia 216 Dual SIM. The Specs are:

Operating System

  • The Nokia 216 comes with Series 30 Os.

Display

  • It Comes with a Pixel Density of 167 ppi.
  • Screen is a QVGA which translates to  320 x 240
  • The Display size is 2.4 inches

 

Battery

  • It comes with a modest 1020 mAh replacable battery
  • Maximun standby time: Up to 24 day
  • Maximum talk time (2G): Up to 18 h
  • Maximum music playback time: Up to 47 h

Memory

  • RAM: 16 MB
  • Maximum memory card size: 32 GB
  • Expandable memory card type: MicroSD
  • User data storage: Memory card

 

Cellular Connectivity

  • GSM network: 900 MHz, 1800 MHz
  • GSM max data speed DL: EGPRS 236.8 kbps
  • GSM max data speed UL: GPRS 85.6 kbps

For the Full List of Specifications

It Looks like quite the little Number on paper,i would definately be interested in taking it for a Spin.I mean it has expandable memory,how many  600+ dollar phones still have this option let alone a removable battery.It is definately for the Budget conscious Person or for that Geek  kid aka millennial, that has been begging and throwing tantrums for a Phone.

 

If anyone has had a chance to test drive this Number please leave a comment  down Below

 

                                         The world Runs on Information

 

 

MOVADO MEETS HP


Well a while back we heard that HP had Engineered a watch with Movado(Not the singer).

Movado has been Synonymous with artistry, innovation and craftsmanship, Movado has been dedicated to pushing the boundaries of modern design and elevating the art of fine watchmaking to a fine art form since its founding in Switzerland in 1881.

According to HP,the Engineered by HP means that its  is infusing innovative materials, design and custom technology into the style of the devices you love, to make them more connected and responsive to the way you live.The Watch Works with both iOS (8+) and Android (4.4+). Exceptional performance with up to one week of battery life for smart functions. A beautiful water-resistant watch that’s always on.

Well now they have two designs out,namely t the MOVADO BOLD MOTION BLACK/STRAP and    shown Below.

HOW TO OPERATE THE WATCH

The Movado BOLD Motion has a button (1) on the left side of the case that controls the watch functions. Press it once to change the watch view. The views display in the following order: analog, progress tracker status, digital battery status, Bluetooth status. Analog view is displayed by default, and the watch returns to analog view after five seconds of inactivity.

The crown (2) is located on the right side of the case and is used only to set the time.

SETTING THE TIME

  • Gently pull the crown button on the Right hand side out to position (2); the seconds hand stops moving.
  • 2.Rotate the crown in either direction to move the hour and minute hands to the desired time.
  • 3.Push the crown back into position (1); the seconds hand restarts.

Notifications alerts working  by flashing the  glowing Ring found at the top of Both watches.You will get notfication like

  • Calendar Reminders
  • Priority Calls and Texts
  • Active Goals i.e daily step over a week or Months.

The Watch on the Left features;

  • Ceramic Bead Blasted Black Ion-Plated Case
  • Transparent Reflector w/Matte Ring
  • Transparent matte Dot Ring
  • Polished Black Ion-Plated Bezel
  • Rhonda 763 analog movement
  • Matte Black Medical Grade Silicone strap
  • Includes custom USB charger

The Watch on the Right Features;

  • Ceramic Bead Blasted Stainless Steel Case
  • Transparent Reflector w/LUMI Color Ring
  • Transparent Dot Ring with LUMI
  • Polished Black Ion-Plated Bezel
  • Rhonda 763 analog movement
  • Matte Black Medical Grade Silicone strap
  • Includes custom USB charger

For the folks who want technical details these are listed below,Sorry ladies seems that there is not a Women’s Version yet:

movado details.

The Movado Watch does contain   two batteries. One battery controls the digital functions of the watch and can be recharged. The other battery controls the analog functions of the watch and is not rechargeable,which is a bummer.The  Replacement of either battery—for the analog or the digital functions—requires service from a Movado Authorized Service Center. For locations, visitwww.mgiservice.com/movado.  Before you set up the watch, charge it for at least two hours. When the battery that controls digital functions is fully charged, it should last five to seven days with minimal use.That is  amazing but the use of minimal use is always relative  to each user and i always take it with a grain of Salt.I do not have a watch to test so cannot give you an accurate answer.

The Final Piece is the BOLD App(currently at version 1.1) that you download either from Google Play Store or Apple’s App Store.Movado states that should work on devices with 4.4 and upwards or IOS 8 or higher.

The custom USB Charger prices at 19.95 USD  which is cheap considering that Both Watches are currently   Priced at 695 USD,which in my opinion is going to have a hard time selling on the market  when the Huawei Watch Black stainless steel goes for 449 USD currently and have Proper Smart Watches retailing for about 150.00 USD.

Warranty is a limited 2 Year warranty,that anyone ought to read if and when you decide to Purchase one.

Leave comments on what you think about the Time Piece.be Sure to check out the Official Youtube Video below

 

Update:watches Prices have now been updated

Sources:Movado,Youtube

Warranty Details:Movado Bold

HAPPY ANNIVERSARY


Image

FINALLY MADE IT TO THE THREE YEAR MARK AS A BLOGGER!!!!

So today I logged into my wordpress to be surprised to find out that it was my 3 year(Three Year) blogging anniversary! I am so happy and grateful that I’ve come this far

THANK YOU WORDPRESS FOR THE CONGRATS!!!

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QAUALIFYING FOR ADS!!!!


Reply I got from WordPress ADS

Hi,

Your WordAds application has not been approved yet. What you’re seeing are the standard WordPress.com ads.

To support the service (and keep free features free), we sometimes run advertisements, and the agreement for this has been in our terms of service since 2006.

We try hard to only run them in limited places. If you would like to completely eliminate ads from appearing on your blog, we offer the No-Ads Upgrade: http://store.wordpress.com/premium-upgrades/ad-free/

Regarding your application, our advertising partners do have a minimum traffic threshold. Looking at your page views, it’s not possible to earn meaningful earnings given your traffic levels. A site generally needs thousands of page views each month to earn meaningful earnings. As your traffic grows we will continue to apply to get ads activated.

For now, I recommend reading this guide: http://en.support.wordpress.com/getting-more-views-and-traffic/

I want to strongly emphasize sharing your blog with your friends and family. If they like it, they’ll share it with their friends, and so on.

Kind regards,

oh well

What IT Blogs are out There for IT Proffessionals????


Well ,according to Biztech magazine they have compiled about 50 of the very best IT blogs to read.

Click on these  link, to Check them out and Give me feedback on what you think.

They are sure to keep you occupied for a while, Don’t forget to like the Blogs and Subscribe to a few as well .

 

Comments are Highly welcome!!!!