Eufy Lumi Plug-In Night Light, Warm White LED, Light Sensor


The 4 pack Lumi Plug model T1303 comes in a small standard box that weighs in at 7.2 pound that is not too obtrusive but clearly explains what Is in the box. They are rated at an input AC120V-60Hz and Power 0.4W.


The packaging of each night light is in a soft white plastic pouch. Clearly quality is eufy strength. You get two leaflets one is instructions on usage which are self-explanatory and the other is a Happy Card with warranty information.


One is greeted with 4-night lights that are white in nature and a small eufy logo at the bottom of the white light. The LED glow a soft white light that is not harsh to the eyes something that I clearly consider when looking for night lights and are bright enough for any space be it in the bathroom, bedroom or walkway in the house.

At 12.99 they are great value for money when you compare to other models that retail for 15 dollars for a two pack.Anyone looking for nice white night lights ought to take a look at this. The only caveat I have noticed is that its only useful being connected to the top socket since if connected to the bottom socket that leave the top socket covered. Also noteworthy is that the light turns on only when the room is pitch black.

I own several Anker products and have been impressed every time and now recommend their products to family and friends and this is no exception.Would definitely get another pack.

HACKING HISTORY


This is by no means a thorough explanation of the history of hacking is,but an attempt at showing its history.

 

HACKING and its ORIGINS

Currently hacking is  defined as to gain illegal or unauthorized access to a file, computer, or network.The term has changed over time:

Phase 1: early 1960s to 1970s

  • It was a positive term
  • A “hacker” was a creative programmer who wrote elegant or clever code
  • A “hack” was an especially clever piece of code

Phase 2: 1970s to mid 1990s

  • Hacking took on negative connotations
  • Breaking into computers for which the hacker does not have authorized access
  • Still primarily individuals
  • Includes the spreading of computer worms and viruses and ‘phone phreaking’
  • Companies began using hackers to analyze and improve security

Phase 3: beginning with the mid 1990s

  • The growth of the Web changed hacking; viruses and worms could be spread rapidly
  • Political hacking (Hacktivism) surfaced
  • Denial-of-service (DoS) attacks used to shut down Websites
  • Large scale theft of personal and financial information

Ear Trumpet-What Windows 10 Should have Shipped With!


Do I dare say Windows 10 is damn near perfect OS but there is something that i believed is missing,and that is the ability to control individual sounds.By Individual sounds i mean for example i have Tidal playing and have it set at 67 % and systems sounds are too loud at 67 % and would like to have them at 4 % and Chrome at 100% but there is now way to do that until i discovered this app in the Microsoft App Store!

Microsoft does have an App Store for those wondering and it does have some meh apps  and some gems like  Ear Trumpet.This App has apparently been around since 2016 and frankly this is what Microsoft  10 should have been shipped with.

The latest iteration is:

  • version 2.0.3.0

– Fixed an issue with certain apps (e.g. Sea of Thieves) not appearing correctly – Added additional languages (Arabic, Spanish, Hungarian, Korean, Turkish, and Ukrainian).Its only 26.47MB the install is pretty easy.

Once installed you get this sound icon similar to the stick but with options to set the volume individually!!!!. Plus this App has a 4.5 Rating on Microsoft’s App store.

Ear Trumpet

Minimum Requirements:

Windows 10 x86

Additional Features:

  • Visualize Audio with Multi-Channel Aware Peaking
  • Default playback device management
  • Automatic updates via the Microsoft Store
  • Support for light/dark mode and all accent colors
  • Configurable hotkey
  • Modern context menus
  • Growing multi-lingual support
  • Cairo Shell support

For more information you can visit their Github webpage.

Dont take my word for it,go to the App store and download the app and take it for  a spin.

 

Recycle Bin Pro-Tip!


How many time have you deleted something from the Recycle Bin and immediately regretted it,or wondered why you did not get a delete confirmation.

Well it would behoove you to perform the following steps to check whether the ‘delete confirmation‘ is turned on

  •  Right click on the Recycle Bin icon on Windows 10 desktop
  •  Select Properties and once the Recycle Bin Properties dialog opens
  • Check the box next to Display delete confirmation dialog. Then click Apply and OK.

And just like that you are all set.

 

Bitcoin Brief


Bitcoin

Bitcoin is explained in Wikipedia as,a cryptocurrency and worldwide payment system. It is the first decentralized digital currency – the system works without a central repository or single administrator.Bitcoin is digital money used for secure and instant transfer of value anywhere in the world. It is not controlled or issued by any bank or government – instead it is an open network which is managed by its users. Much in the way email improved communication by making it fast and cheap, bitcoin is an improvement on existing payment methods which were not designed for the internet era.

History of Bitcoin

Bitcoin first came into existence in 2009 through a person names as Satoshi Nakamoto who is also referrred to as the “inventor” of Bitcoin.In 2009 it was valued at $0.00.This was preceded by a white paper written by Satoshi Nakamoto. The Premise was a peer-to-peer network version of electronic cash that would allow online payments to be sent directly from one party to another without going through a financial institution like a bank or credit union.

Aug. 18, 2008: The domain name bitcoin.org is registered. Today, at least, this domain is “WhoisGuard Protected,” meaning the identity of the person who registered it is not public information.

Oct. 31, 2008: Someone using the name Satoshi Nakamoto makes an announcement on The Cryptography Mailing list at metzdowd.com: “I’ve been working on a new electronic cash system that’s fully peer-to-peer, with no trusted third party. The paper is available at http://www.bitcoin.org/bitcoin.pdf.” This link leads to the now-famous white paper published on bitcoin.org entitled “Bitcoin: A Peer-to-Peer Electronic Cash System.” This paper would become the Magna Carta for how Bitcoin operates today.

Jan. 3, 2009: The first Bitcoin block is mined, Block 0. This is also known as the “genesis block” and contains the text: “The Times 03/Jan/2009 Chancellor on brink of second bailout for banks,” perhaps as proof that the block was mined on or after that date, and perhaps also as relevant political commentary.

Jan. 8, 2009: The first version of the Bitcoin software is announced on The Cryptography Mailing list.

Jan. 9, 2009: Block 1 is mined, and Bitcoin mining commences in earnest.

 

How it works

Bitcoin balances are kept using public and private “keys,” which are long strings of numbers and letters linked through the mathematical encryption algorithm that was used to create them. The public key (comparable to a bank account number) serves as the address which is published to the world and to which others may send bitcoins. The private key (comparable to an ATM PIN) is meant to be a guarded secret, and only used to authorize Bitcoin transmissions.

 

Risks

According to Investopdia,the concept of a virtual currency is still novel and, compared to traditional investments, Bitcoin doesn’t have much of a longterm track record or history of credibility to back it. With their increasing use, bitcoins are becoming less experimental every day, of course; still, after eight years, they (like all digital currencies) remain in a development phase, still evolving. “It is pretty much the highest-risk, highest-return investment that you can possibly make,” says Barry Silbert, CEO of Digital Currency Group, which builds and invests in Bitcoin and blockchain companies.

Not for the risk-adverse, in other words. If you are considering investing in bitcoin, understand these unique investment risks:

Regulatory Risk: Bitcoins are a rival to government currency and may be used for black market transactions, money laundering, illegal activities or tax evasion. As a result, governments may seek to regulate, restrict or ban the use and sale of bitcoins, and some already have. Others are coming up with various rules. For example, in 2015, the New York State Department of Financial Services finalized regulations that would require companies dealing with the buy, sell, transfer or storage of bitcoins to record the identity of customers, have a compliance officer and maintain capital reserves. The transactions worth $10,000 or more will have to be recorded and reported.

Although more agencies will follow suit, issuing rules and guidelines, the lack of uniform regulations about bitcoins (and other virtual currency) raises questions over their longevity, liquidity and universality.

Security Risk: Bitcoin exchanges are entirely digital and, as with any virtual system, are at risk from hackers, malware and operational glitches. If a thief gains access to a Bitcoin owner’s computer hard drive and steals his private encryption key, he could transfer the stolen Bitcoins to another account. (Users can prevent this only if bitcoins are stored on a computer which is not connected to the internet, or else by choosing to use a paper wallet – printing out the Bitcoin private keys and addresses, and not keeping them on a computer at all.) Hackers can also target Bitcoin exchanges, gaining access to thousands of accounts and digital wallets where bitcoins are stored. One especially notorious hacking incident took place in 2014, when Mt. Gox, a Bitcoin exchange in Japan, was forced to close down after millions of dollars worth of bitcoins were stolen.

This is particularly problematic once you remember that all Bitcoin transactions are permanent and irreversible. It’s like dealing with cash: Any transaction carried out with bitcoins can only be reversed if the person who has received them refunds them. There is no third-party or a payment processor, as in the case of a debit or credit card – hence, no source of protection or appeal if there is a problem.

Insurance Risk: Some investments are insured through the Securities Investor Protection Corporation. Normal bank accounts are insured through the  Federal Deposit Insurance Corporation(FDIC) up to a certain amount depending on the jurisdiction. Bitcoin exchanges and Bitcoin accounts are not insured by any type of federal or government program.

Fraud Risk: While Bitcoin uses private key encryption to verify owners and register transactions, fraudsters and scammers may attempt to sell false bitcoins. For instance, in July 2013, the SEC brought legal action against an operator of a Bitcoin-related Ponzi scheme.

Market Risk: Like with any investment, Bitcoin values can fluctuate. Indeed, the value of the currency has seen wild swings in price over its short existence. Subject to high volume buying and selling on exchanges, it has a high sensitivity to “news.” According to the CFPB, the price of bitcoins fell by 61% in a single day in 2013, while the one-day price drop in 2014 has been as big as 80%.

If fewer people begin to accept Bitcoin as a currency, these digital units may lose value and could become worthless. There is already plenty of competition, and though Bitcoin has a huge lead over the other 100-odd digital currencies that have sprung up, thanks to its brand recognition and venture capital money, a technological break-through in the form of a better virtual coin is always a threat.

Tax Risk:  As bitcoin is ineligible to be included in any tax-advantaged retirement accounts, there are no good, legal options to shield investments from taxation.

 

Sources: Investopia,Wikipedia,the Guardian

Windows 10 s ? What is it exactly?


Microsoft 10 introduced Windows 10 s last Month,May 2 to be exact and this looks like its Microsoft fight to recapture what market share that Chrome Os has been biting away.

Windows 10 s is a light weight version of windows 10 tweaked to work with low cost laptop.

Key Points to understand:

  • Understand that its not slated for individual sale but rather for Schools that are running education windows.
  • Windows 10 S doesn’t cost a dime. Well, not to schools sporting Windows 10 Pro already.
  • Windows 10 s can only support apps downloaded from Microsoft’s Windows Store and those already baked into the OS.
  • Windows 10 S  dont  have the choice of which browser or search engine they use, with Edge and Bing being the only options you can use.
  • Plus side to this is that Malware issues practically dissapear as well as OEMs  wont load all the crapware that they bundle on regular laptops and desktops.
  • Windows 10 S PCs, at prices starting at $189. Microsoft’s own flagship Windows 10 S device is the Surface Laptop starts at $999.
  • Windows 10 S supports Windows Update for Business.
  • Bitlocker is available on devices running Windows 10 s.

Will these be a Chromebook Killer? This remains to be seen.

 

 

 

 

 

Customer Service In IT


Customer Service

noun
  1. the assistance and advice provided by a company to those people who buy or use its products or services.

The first thing i believe is important in IT is having an understanding of who your customer is.By this i mean gauge their technical ability and how to structure questions.

By understanding the technical abilities of the customer they you can adjust your technical lingo and also not assume the End users capability to navigate through instructions.This i have found will help you and the customer be less frustrated when troubleshooting.

Patience is key in IT customer service as well,some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.Be Empathetic as well and mirror the customer emotions and concerns.

Be sure you let customers know exactly what you mean. make sure to  Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.

One thing i have seen is that too many IT customer service professional  are afraid to say “I don’t know” either. I have found  that customers will appreciate the honesty and your efforts to find the right answer.

The customer’s always right… right? The ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for ultimately you have got to keep the customer’s happiness in mind,

Continue reading “Customer Service In IT”

Eufy Lumi Plug-In Night Light, Warm White LED, Light Sensor


The 4 pack Eufy Lumi Plug model T1303 comes in a small standard box that weighs in at 7.2 pound that is not too obtrusive but clearly explains what is in the box. Each Night light is house in a recess in the box ensuring that they arrive to you in good condition.I have seen some products where they cobble together the units.

They are rated at an input AC 120V-60Hz and Power 0.4W.

The packaging of each night-light is in a soft white plastic pouch.Clearly quality is eufy strength. You get two leaflets one is instructions on usage which are self-explanatory and the other is a Happy Card with warranty information.

One is greeted with 4 night lights that are white in nature and a small eufy logo at the bottom of the white light. The LED glow a soft white light that is not harsh to the eyes something that I clearly consider when looking for night lights and are bright enough for any space be it in the bathroom, bedroom or walkway in the house.

 

This slideshow requires JavaScript.

At 12.99 they are great value for money when you compare to other models that retail for 15 dollars for a two pack.Anyone looking for nice white night lights ought to take a look at this. The only caveat I have noticed is that its only useful being connected to the top socket since if connected to the bottom socket that leave the top socket covered. Also noteworthy is that the light turns on only when the room is pitch black.

I own several Anker products and have been impressed every time and now recommend their products to family and friends and this is no exception.Would definitely get another pack.

Units were provided to me for review by Eufy.